Processing Assistance Articles RSS Feed
2020 Update 1
Viewed 27820 times since Fri, Mar 2, 2018
Bi-annual Submissions Guide
Viewed 7036 times since Mon, Dec 19, 2016
OID Return report
Viewed 3998 times since Fri, Dec 2, 2016
PAYE Exception Report
Viewed 3828 times since Fri, Aug 18, 2017
Process payslips
Viewed 3735 times since Fri, Dec 2, 2016
Upload data to customer zone
Viewed 3718 times since Fri, Dec 2, 2016
Creating a Copy Company manually
Viewed 3665 times since Mon, Feb 13, 2017
Prerequisites - Download and Install Pervasive
Viewed 3106 times since Tue, Aug 1, 2017
Legislative Release
Viewed 3002 times since Fri, Dec 2, 2016
Bank Transfer File
Viewed 2967 times since Thu, Dec 1, 2016
Regional Settings
Viewed 2894 times since Fri, Dec 2, 2016
Pay Period Update
Viewed 2852 times since Fri, Dec 2, 2016
Employee Tax Incentive (ETI)
Viewed 2525 times since Mon, Dec 19, 2016
Monthly Reports
Viewed 2436 times since Wed, Jun 20, 2018
Payment method report
Viewed 2367 times since Fri, Dec 2, 2016
Download Team Viewer 9
Viewed 2351 times since Fri, Jan 6, 2017
Add Pay Frequencies
Viewed 2112 times since Thu, Dec 1, 2016
Employee Details Report
Viewed 2110 times since Fri, Dec 2, 2016
Restoring a Backup
Viewed 2053 times since Fri, Dec 2, 2016
Manually extraction of the data
Viewed 2018 times since Fri, Dec 2, 2016
Creating a New Employee Masterfile
Viewed 1969 times since Tue, Jun 20, 2017
Delete a open batch
Viewed 1950 times since Fri, Sep 8, 2017
Integration of Sage Pastel Payroll into Sage Pastel Accounting
Viewed 1936 times since Fri, Dec 2, 2016
Creating a New company
Viewed 1932 times since Fri, Dec 2, 2016
Reinstating employee on maternity leve for the Year end Process
Viewed 1916 times since Mon, Feb 13, 2017
Install pervasive
Viewed 1914 times since Fri, Dec 2, 2016
UIF Electronic Declaration
Viewed 1829 times since Fri, Dec 2, 2016
Self Service - Payslip Upload Guide
Viewed 1758 times since Tue, May 16, 2017
New employee profile
Viewed 1756 times since Fri, Dec 2, 2016
Use of motor vehicle
Viewed 1748 times since Fri, Dec 2, 2016
Annual Leave
Viewed 1740 times since Mon, Dec 19, 2016
Emailing Payslips
Viewed 1723 times since Fri, Dec 2, 2016
Monthly Analysis Report
Viewed 1718 times since Fri, Dec 2, 2016
Initial installation
Viewed 1677 times since Fri, Dec 2, 2016
System Status
Viewed 1667 times since Fri, Dec 2, 2016
Ghost employees
Viewed 1654 times since Fri, Dec 2, 2016
Hourly rate setup
Viewed 1647 times since Fri, Dec 2, 2016
Download data from the customer zone
Viewed 1563 times since Fri, Dec 2, 2016
Printing IRP5 certificates on Payroll
Viewed 1535 times since Mon, Mar 19, 2018
Change Employee codes
Viewed 1530 times since Thu, Dec 1, 2016
Travel Allowance
Viewed 1527 times since Fri, Dec 2, 2016
Termination Procedure
Viewed 1511 times since Fri, Dec 2, 2016
Reset Key
Viewed 1510 times since Tue, Jan 10, 2017
Moving Sage Pastel payroll & HR data
Viewed 1501 times since Fri, Dec 2, 2016
Medical aid setup
Viewed 1460 times since Fri, Dec 2, 2016
Refresh Registration
Viewed 1433 times since Fri, Dec 2, 2016
Delete unused Pay Frequencies
Viewed 1429 times since Thu, Dec 1, 2016
How to rename a company
Viewed 1427 times since Thu, Feb 1, 2018
Locate Server
Viewed 1423 times since Mon, Mar 19, 2018
Gratuity Pay out
Viewed 1418 times since Fri, Dec 2, 2016
Consolidated Staff Loans
Viewed 1417 times since Fri, Jan 6, 2017
Bonus Processing
Viewed 1401 times since Mon, Dec 19, 2016
Staff Loan Reducing Balance
Viewed 1396 times since Thu, Jul 6, 2017
Mobi Setup
Viewed 1391 times since Fri, Jan 6, 2017
Self Service - Leave Types not displaying
Viewed 1379 times since Tue, May 16, 2017
Payroll Journal report
Viewed 1379 times since Fri, Dec 2, 2016
Clear run flags
Viewed 1372 times since Thu, Dec 1, 2016
Reset Password
Viewed 1371 times since Mon, Dec 19, 2016
Special Run Setup
Viewed 1359 times since Fri, Dec 2, 2016
New Transaction setup
Viewed 1349 times since Fri, Dec 2, 2016
UI-19 Report
Viewed 1345 times since Tue, Aug 1, 2017
Evolution Integration with Pastel Payroll
Viewed 1333 times since Mon, Dec 19, 2016
Remote Access Request
Viewed 1317 times since Mon, Dec 19, 2016
Restoring a Company from a Backup
Viewed 1309 times since Wed, Apr 12, 2017
Consolidated Statutory Reports
Viewed 1258 times since Wed, Jun 14, 2017
Tax Calculation Report
Viewed 1254 times since Fri, Sep 8, 2017
Private Medical Aid - Employee over 65 years
Viewed 1248 times since Mon, Dec 19, 2016
Multiple Transaction Manager to assist with increases
Viewed 1243 times since Mon, Dec 19, 2016
Additional Voluntary Tax
Viewed 1239 times since Thu, Dec 1, 2016
Garnishee Setup
Viewed 1215 times since Thu, Jul 6, 2017
Processing a Garage Card
Viewed 1210 times since Fri, Sep 8, 2017
Users passwords
Viewed 1186 times since Fri, Dec 2, 2016
Reimbursive Travel Allowances
Viewed 1168 times since Mon, Mar 12, 2018
Employee count reached
Viewed 1163 times since Fri, Dec 2, 2016
How do I print my EMP201 Monthly Declaration
Viewed 1162 times since Mon, Mar 19, 2018
No companies in existing companies list
Viewed 1153 times since Fri, Dec 2, 2016
Private Medical Aid Process
Viewed 1136 times since Fri, Dec 2, 2016
Export your Electronic Certificates
Viewed 1133 times since Thu, Aug 23, 2018
Backup Creation
Viewed 1119 times since Thu, Dec 1, 2016
MIBCO Leave
Viewed 1119 times since Mon, Dec 19, 2016
Setting up a RFI Profile
Viewed 1118 times since Fri, Dec 2, 2016
International - Installing Tax Files
Viewed 1096 times since Tue, Jun 6, 2017
Approved or Unapproved setup for Retirement Funds
Viewed 1095 times since Thu, Dec 1, 2016
Special Run Setup and Bonus Processing
Viewed 1090 times since Mon, Dec 18, 2017
Bonus Processing - Special Run
Viewed 1082 times since Mon, Dec 19, 2016
Knowledge Base
Viewed 1062 times since Mon, Dec 19, 2016
Reprint Payslips
Viewed 1060 times since Fri, Dec 2, 2016
Tax Total Description
Viewed 1038 times since Fri, Dec 2, 2016
Deactivate notifications
Viewed 1028 times since Thu, Dec 1, 2016
Salary Structuring setup
Viewed 1026 times since Fri, Dec 2, 2016
Tax Directive Number missing
Viewed 1010 times since Fri, Dec 2, 2016
Self Service - Leave Workflow Setup
Viewed 1003 times since Wed, Nov 8, 2017
Setting up Cost Centres
Viewed 993 times since Thu, Feb 1, 2018
Duplicate Certificate numbers
Viewed 993 times since Fri, Dec 2, 2016
Retirement Annuity
Viewed 984 times since Fri, Dec 2, 2016
Initial installation including Pervasive install
Viewed 971 times since Sat, May 26, 2018
MIBFA Leave
Viewed 964 times since Mon, Dec 19, 2016
Add Public Holidays
Viewed 948 times since Thu, Dec 1, 2016
Self Service - Defualt Approval Structure
Viewed 947 times since Tue, Oct 3, 2017
Pay Period Update Greyed Out
Viewed 936 times since Sun, Apr 1, 2018
Income Verification
Viewed 930 times since Mon, Dec 19, 2016
Shifts Clearing
Viewed 928 times since Mon, Dec 19, 2016
Self Service - Uploading New Employees
Viewed 919 times since Wed, Nov 8, 2017
Duplicate Companies
Viewed 900 times since Fri, Dec 2, 2016
Coinage Analysis report
Viewed 891 times since Thu, Dec 1, 2016
Comparison Guide for new Payroll Icons
Viewed 859 times since Mon, Dec 19, 2016
Registering a Pastel Payroll educational pack
Viewed 856 times since Tue, Feb 13, 2018
How to Uninstall and Reinstall Sage Connected Services
Viewed 856 times since Thu, May 17, 2018
Reinstating employee on maternity leave for the Bi-annual process
Viewed 853 times since Wed, Aug 2, 2017
Setting up Annual Leave
Viewed 845 times since Fri, Sep 8, 2017
How to add tax reference number for employees
Viewed 841 times since Thu, Feb 1, 2018
Batch Terminations
Viewed 841 times since Wed, Jun 14, 2017
Monthly Council Reports
Viewed 836 times since Tue, Jun 20, 2017
Third Party Transfer
Viewed 834 times since Fri, Dec 2, 2016
Adding a company into MicrOpay
Viewed 825 times since Fri, Dec 2, 2016
Self Service - Applying for Leave on Self Service
Viewed 820 times since Mon, Oct 2, 2017
Medical aid increases
Viewed 818 times since Mon, Dec 19, 2016
Import leave batch
Viewed 784 times since Sun, Apr 1, 2018
Password Setup
Viewed 765 times since Tue, Aug 1, 2017
How to check which tax tables are applied
Viewed 765 times since Mon, Mar 19, 2018
Road Freight Leave
Viewed 760 times since Mon, Dec 19, 2016
How to remove SDL that was processed but the company is SDL exempt.
Viewed 745 times since Thu, Feb 1, 2018
How to reprint payslips
Viewed 741 times since Thu, Feb 1, 2018
Changing employees pay frequencies
Viewed 730 times since Fri, Sep 8, 2017
Self Service - Applying for travel claims on Self Service
Viewed 720 times since Mon, Oct 2, 2017
How to print a birthday listing report in HR
Viewed 716 times since Thu, Feb 1, 2018
Removing a Staff Loan
Viewed 715 times since Thu, Jul 6, 2017
Settling a Staff Loan
Viewed 712 times since Thu, Jul 6, 2017
February Backup
Viewed 700 times since Sat, Jan 19, 2019
Batch Reinstatements
Viewed 694 times since Wed, Jun 14, 2017
Adjusting your annual leave days due
Viewed 674 times since Thu, Feb 1, 2018
Consolidated Staff Savings
Viewed 667 times since Thu, Jul 6, 2017
Year End Check List
Viewed 630 times since Mon, Feb 18, 2019
New Short Pay Transaction
Viewed 630 times since Thu, Sep 7, 2017
Self Service - Travel Claim Workflow Setup
Viewed 625 times since Wed, Nov 8, 2017
You are attempting to open a company that has already been converted.
Viewed 615 times since Mon, Mar 19, 2018
How to addin in a Standard Industry Classification Code - SIC Code
Viewed 606 times since Thu, Feb 1, 2018
Maternity Leave - When the employee does not get paid
Viewed 604 times since Thu, Feb 1, 2018
Reinstating Employee on Maternity Leave
Viewed 599 times since Sun, Apr 1, 2018
How do I print my EMP501 Reconciliation Report
Viewed 594 times since Mon, Mar 19, 2018
How to update the percentage on the Zambia NAPSA transaction.
Viewed 589 times since Mon, Jan 22, 2018
Bi-Annual Submission: Reinstating an employee on Maternity leave
Viewed 572 times since Thu, Aug 23, 2018
Legislation on BCEA leave
Viewed 572 times since Sun, Apr 1, 2018
Dividends included in Remuneration
Viewed 570 times since Mon, Mar 12, 2018
The Email Specified is invalid
Viewed 558 times since Thu, Feb 1, 2018
Amendments Related to Retirement Funds
Viewed 557 times since Mon, Mar 12, 2018
Uninstall and Reinstall Payroll
Viewed 550 times since Thu, May 17, 2018
Adding your SDL Number to Payroll
Viewed 539 times since Thu, Feb 1, 2018
How to change a Payslip Transaction Description
Viewed 528 times since Tue, May 29, 2018
UIF Registration number vs UIF Reference number
Viewed 527 times since Thu, Feb 1, 2018
Rebuild Totals
Viewed 524 times since Thu, Feb 1, 2018
Setting up Job Codes
Viewed 518 times since Thu, Feb 1, 2018
Pending updates
Viewed 516 times since Tue, May 29, 2018
How to print a Bank Transfer Listing report
Viewed 507 times since Sun, Apr 1, 2018
Creating a Fixed Percentage deduction transaction
Viewed 496 times since Thu, Feb 1, 2018
Daily Rate Transaction - Weekly Employee
Viewed 492 times since Thu, Feb 1, 2018
Company Tax Reference Number
Viewed 492 times since Thu, Feb 1, 2018
How to Uninstall and Reinstall Pervasive
Viewed 484 times since Thu, May 17, 2018
How to add the UIF reference number on payroll
Viewed 482 times since Thu, Feb 1, 2018
Payroll Summary printing to ASCII
Viewed 481 times since Sun, Apr 1, 2018
Processing Sick Leave
Viewed 468 times since Tue, May 29, 2018
Updating the SNPF Limit (Swaziland)
Viewed 466 times since Tue, Jan 16, 2018
Importing your electronic certificate into E@syfile
Viewed 459 times since Thu, Aug 23, 2018
Payroll integration in to Accounting V12
Viewed 451 times since Thu, Feb 1, 2018
How do I synchronise my Payroll data in to HR?
Viewed 449 times since Mon, Feb 5, 2018
How do I change an Employee’s pay frequency
Viewed 443 times since Thu, May 17, 2018
Maternity Leave - When the company pays the employee
Viewed 440 times since Thu, Feb 1, 2018
Employer Provided Bursaries
Viewed 431 times since Mon, Mar 12, 2018
How do I increase my Medical Aid contributions using Multiple Transaction manager
Viewed 424 times since Mon, Feb 5, 2018
E@syfile Invalid Format line must end with 9999
Viewed 421 times since Thu, Feb 1, 2018
Printing IT3a certificates on Payroll
Viewed 416 times since Mon, Mar 19, 2018
How do I delete a company
Viewed 414 times since Mon, Mar 19, 2018
How to create an Irp5/IT3a Electronic File
Viewed 406 times since Tue, May 29, 2018
How to find your Serial Number-Site code
Viewed 402 times since Tue, May 29, 2018
How to install E@syfile
Viewed 398 times since Thu, Aug 23, 2018
Cost Centre Creation
Viewed 396 times since Mon, Mar 19, 2018
How to process Night Shift Allowance - Own amount
Viewed 390 times since Sun, Apr 1, 2018
Provident fund Actual
Viewed 389 times since Mon, Feb 5, 2018
Setting up Pay Points
Viewed 387 times since Thu, Feb 1, 2018
Activating an employee from Maternity leave
Viewed 383 times since Mon, Mar 19, 2018
How do I print an Employee Details Verification Report
Viewed 381 times since Mon, Mar 19, 2018
Pension Fund - Fixed Percentage
Viewed 377 times since Mon, Feb 5, 2018
Skills Equity - EEA4 Income Differential
Viewed 376 times since Thu, Feb 1, 2018
Payroll integration into Accounting V.6/V.7/Xpress
Viewed 375 times since Mon, Mar 19, 2018
Skills Equity - EEA2 Workforce Profile
Viewed 371 times since Thu, Feb 1, 2018
Where to find the employee count screen
Viewed 369 times since Tue, May 29, 2018
How to synchronize the Payroll company in to HR
Viewed 368 times since Thu, Feb 1, 2018
Enter a valid Postal Code
Viewed 367 times since Thu, Feb 1, 2018
How to add the Special Economic Zone (SEZ) code
Viewed 367 times since Tue, Sep 11, 2018
Easyfile Error - Only free format characters as specified by SARS are allowed in the trade name
Viewed 361 times since Thu, Feb 1, 2018
Viewing Tax Totals On Payroll
Viewed 361 times since Tue, May 29, 2018
Pension Fund Actual Percentage
Viewed 359 times since Mon, Feb 5, 2018
Educational qualification type.
Viewed 355 times since Mon, Mar 19, 2018
How to Setup payroll to show or hide period end dates
Viewed 353 times since Tue, May 29, 2018
How do I print my EMP201 Details Report
Viewed 350 times since Mon, Mar 19, 2018
How to process a Private Retirement Annuity
Viewed 347 times since Thu, May 17, 2018
How to do a counter transaction
Viewed 344 times since Sun, Apr 1, 2018
Including Transactions for OID consideration
Viewed 338 times since Sat, May 26, 2018
Delete a Transaction
Viewed 337 times since Tue, May 29, 2018
Report Showing Transactions Linked to GL Codes
Viewed 334 times since Tue, Sep 25, 2018
V18 Integration from Payroll to Accounting
Viewed 331 times since Wed, Sep 26, 2018
How to check SARS tax brackets in payroll.
Viewed 328 times since Sat, May 26, 2018
How To process a Night Shift Allowance - Fixed Amount
Viewed 326 times since Sun, Apr 1, 2018
SDL Exempt
Viewed 323 times since Tue, May 29, 2018
How to add previous years Tax Files
Viewed 323 times since Mon, Mar 19, 2018
How to add Bank or Branch codes
Viewed 323 times since Sun, Apr 1, 2018
Pension fund - Own amount
Viewed 322 times since Thu, Feb 1, 2018
How to load banking details to an employee
Viewed 321 times since Sun, Apr 1, 2018
Nightshift Allowance - Percentage
Viewed 320 times since Mon, Mar 19, 2018
Contact person
Viewed 319 times since Thu, Feb 1, 2018
Company phone number
Viewed 317 times since Thu, Feb 1, 2018
Import a batch in to payroll.
Viewed 316 times since Thu, May 17, 2018
Clock Card Batch Transaction Layout
Viewed 300 times since Sat, May 26, 2018
Confirming and changing folder permissions
Viewed 297 times since Sat, May 26, 2018
Bi-Annual Submission: Terminating Maternity Leave Employee
Viewed 294 times since Thu, Aug 23, 2018
Printing a report with Employees name and Employee code information.
Viewed 293 times since Sat, May 26, 2018
Confirming the Modules you are registered for
Viewed 292 times since Mon, Mar 19, 2018
Employee work telephone number
Viewed 291 times since Thu, Feb 1, 2018
Paid leave amount not calculating on payslip
Viewed 286 times since Thu, May 17, 2018
Adding Company Information
Viewed 284 times since Tue, May 29, 2018
Activate a Pay Frequency
Viewed 282 times since Sun, Apr 1, 2018
How to setup payroll to open frequently used company
Viewed 281 times since Sun, Apr 1, 2018
MIBFA: Provident fund percentage change
Viewed 278 times since Mon, Jul 23, 2018
How to process an ITA88
Viewed 277 times since Mon, Mar 19, 2018
How to load course types for Skills and Equity
Viewed 273 times since Sun, Apr 1, 2018
Tax Year Status
Viewed 270 times since Sun, Apr 1, 2018
How to load a Director in Payroll
Viewed 269 times since Tue, May 29, 2018
Transaction Cycle Take-on
Viewed 267 times since Thu, May 17, 2018
Processing Overtime @ 1.5
Viewed 266 times since Sat, May 26, 2018
How to add a SETA
Viewed 266 times since Mon, Mar 19, 2018
Remove a Company
Viewed 262 times since Tue, May 29, 2018
How to print IRP5/IT3a summary report
Viewed 262 times since Sat, May 26, 2018
How to deactivate BCEA Leave for the Industrial Council
Viewed 257 times since Tue, May 29, 2018
Maternity Leave - Year End March Termination
Viewed 255 times since Wed, Feb 27, 2019
How to create an Occupation
Viewed 254 times since Mon, Mar 19, 2018
Processing backpay
Viewed 254 times since Thu, May 17, 2018
Backdated Termination
Viewed 252 times since Tue, May 29, 2018
How To Add or Remove Password to Zip Backup
Viewed 252 times since Tue, Sep 25, 2018
Personal Income Tax Rates (Tax tables)
Viewed 251 times since Tue, May 29, 2018
Downloading and Installing Easy File
Viewed 251 times since Thu, May 17, 2018
Payroll integration into Accounting V5.2
Viewed 244 times since Mon, Mar 19, 2018
Additional Year End Documents
Viewed 243 times since Sat, May 26, 2018
How To Export File Using DDF File Export Utility
Viewed 238 times since Wed, Aug 15, 2018
How to settle an ITA88
Viewed 237 times since Mon, Mar 19, 2018
How to setup payroll to always open in HR
Viewed 236 times since Tue, May 29, 2018
MIBFA Pension Fund Percentage Change
Viewed 236 times since Mon, Jul 23, 2018
Allocating a department to an employee
Viewed 236 times since Sun, Apr 1, 2018
Adding a department
Viewed 230 times since Sun, Apr 1, 2018
Auto backup removal
Viewed 228 times since Sat, May 26, 2018
Custom Notifications
Viewed 227 times since Sat, May 26, 2018
Processing Overtime @ 2
Viewed 226 times since Sat, May 26, 2018
How to add a course Type
Viewed 219 times since Sun, Apr 1, 2018
How to backup your Easyfile sofware
Viewed 213 times since Tue, May 29, 2018
How To Print A Consent Form In Payroll
Viewed 208 times since Wed, Aug 15, 2018
How to Encrypt EFT File
Viewed 204 times since Tue, Sep 25, 2018
International Year-End guide Botswana
Viewed 198 times since Tue, Jul 10, 2018
ETI Adjustment
Viewed 192 times since Wed, Nov 28, 2018
Selecting an employee to upload to Self Service
Viewed 170 times since Wed, Nov 28, 2018
Delete a blank batch
Viewed 119 times since Thu, Jan 24, 2019
Retirement Funding Income
Viewed 95 times since Wed, Feb 6, 2019
Medical Aid - Private Medical Aid but when the Company Still Pays a Portion
Viewed 95 times since Fri, Feb 8, 2019
What Provident Fund Code Should I use?
Viewed 91 times since Fri, Feb 8, 2019
Medical Aid - Only Employer Contributes
Viewed 88 times since Fri, Feb 8, 2019
International - Year End - Tanzania - 2018
Viewed 81 times since Fri, Jan 11, 2019
Provident Fund - Fixed Amount
Viewed 77 times since Fri, Feb 8, 2019
International - Year End - Zimbabwe - 2018
Viewed 73 times since Fri, Jan 11, 2019
Medical Aid - Employee deduction & Company Contribution
Viewed 70 times since Fri, Feb 8, 2019
International - Year End - UAE - 2018
Viewed 70 times since Fri, Jan 11, 2019
International Year-End Guide - Namibia - Tax Year Ending February 2019
Viewed 69 times since Thu, Mar 14, 2019
International - Year End - Zambia - 2018
Viewed 69 times since Fri, Jan 11, 2019
What Pension Fund Code should I use?
Viewed 68 times since Fri, Feb 8, 2019
Medical Aid - Private
Viewed 67 times since Fri, Feb 8, 2019
International - Year End - Rwanda - 2018
Viewed 63 times since Fri, Jan 11, 2019
Provident Fund - Entering Own Amount
Viewed 59 times since Fri, Feb 8, 2019
International - Year End - Mozambique - 2018
Viewed 59 times since Fri, Jan 11, 2019
International - Year End - Nigeria - 2018
Viewed 57 times since Fri, Jan 11, 2019
Pension Fund - Fixed Amount
Viewed 54 times since Fri, Feb 8, 2019
International - Year End - Ghana - 2018
Viewed 54 times since Fri, Jan 11, 2019
International - Year End - Angola - 2018
Viewed 53 times since Fri, Jan 11, 2019
International - SNPF Limit 2019 - Swaziland
Viewed 50 times since Tue, Jan 15, 2019
Pension Fund - Entering own amount
Viewed 49 times since Fri, Feb 8, 2019
International - Year End - Kenya - 2018
Viewed 43 times since Fri, Jan 11, 2019