Processing Assistance Articles RSS Feed
2020 Update 1a
Viewed 37534 times since Fri, Mar 2, 2018
Bi-annual Submissions Guide
Viewed 7761 times since Mon, Dec 19, 2016
OID Return report
Viewed 4496 times since Fri, Dec 2, 2016
Process payslips
Viewed 4340 times since Fri, Dec 2, 2016
Upload data to customer zone
Viewed 4300 times since Fri, Dec 2, 2016
Creating a Copy Company manually
Viewed 4126 times since Mon, Feb 13, 2017
PAYE Exception Report
Viewed 4056 times since Fri, Aug 18, 2017
Pay Period Update
Viewed 3671 times since Fri, Dec 2, 2016
Prerequisites - Download and Install Pervasive
Viewed 3667 times since Tue, Aug 1, 2017
Legislative Release
Viewed 3562 times since Fri, Dec 2, 2016
Bank Transfer File
Viewed 3355 times since Thu, Dec 1, 2016
Regional Settings
Viewed 3353 times since Fri, Dec 2, 2016
Monthly Reports
Viewed 3310 times since Wed, Jun 20, 2018
Payment method report
Viewed 2708 times since Fri, Dec 2, 2016
Employee Tax Incentive (ETI)
Viewed 2692 times since Mon, Dec 19, 2016
Download Team Viewer 9
Viewed 2674 times since Fri, Jan 6, 2017
Employee Details Report
Viewed 2402 times since Fri, Dec 2, 2016
Manually extraction of the data
Viewed 2346 times since Fri, Dec 2, 2016
Restoring a Backup
Viewed 2277 times since Fri, Dec 2, 2016
Creating a New company
Viewed 2260 times since Fri, Dec 2, 2016
Reinstating employee on maternity leve for the Year end Process
Viewed 2234 times since Mon, Feb 13, 2017
Delete a open batch
Viewed 2221 times since Fri, Sep 8, 2017
Add Pay Frequencies
Viewed 2215 times since Thu, Dec 1, 2016
Creating a New Employee Masterfile
Viewed 2208 times since Tue, Jun 20, 2017
Integration of Sage Pastel Payroll into Sage Pastel Accounting
Viewed 2111 times since Fri, Dec 2, 2016
Install pervasive
Viewed 2078 times since Fri, Dec 2, 2016
UIF Electronic Declaration
Viewed 2061 times since Fri, Dec 2, 2016
Self Service - Payslip Upload Guide
Viewed 2006 times since Tue, May 16, 2017
Monthly Analysis Report
Viewed 1951 times since Fri, Dec 2, 2016
Emailing Payslips
Viewed 1948 times since Fri, Dec 2, 2016
Income Verification
Viewed 1933 times since Mon, Dec 19, 2016
New employee profile
Viewed 1902 times since Fri, Dec 2, 2016
Use of motor vehicle
Viewed 1879 times since Fri, Dec 2, 2016
Printing IRP5 certificates on Payroll
Viewed 1862 times since Mon, Mar 19, 2018
Annual Leave
Viewed 1843 times since Mon, Dec 19, 2016
Ghost employees
Viewed 1842 times since Fri, Dec 2, 2016
Initial installation
Viewed 1841 times since Fri, Dec 2, 2016
Hourly rate setup
Viewed 1835 times since Fri, Dec 2, 2016
System Status
Viewed 1812 times since Fri, Dec 2, 2016
Locate Server
Viewed 1799 times since Mon, Mar 19, 2018
How to rename a company
Viewed 1786 times since Thu, Feb 1, 2018
Change Employee codes
Viewed 1681 times since Thu, Dec 1, 2016
Download data from the customer zone
Viewed 1680 times since Fri, Dec 2, 2016
Termination Procedure
Viewed 1678 times since Fri, Dec 2, 2016
Medical aid setup
Viewed 1676 times since Fri, Dec 2, 2016
Travel Allowance
Viewed 1676 times since Fri, Dec 2, 2016
Moving Sage Pastel payroll & HR data
Viewed 1661 times since Fri, Dec 2, 2016
Staff Loan Reducing Balance
Viewed 1630 times since Thu, Jul 6, 2017
Gratuity Pay out
Viewed 1599 times since Fri, Dec 2, 2016
Delete unused Pay Frequencies
Viewed 1591 times since Thu, Dec 1, 2016
Export your Electronic Certificates
Viewed 1588 times since Thu, Aug 23, 2018
Reset Key
Viewed 1577 times since Tue, Jan 10, 2017
Refresh Registration
Viewed 1534 times since Fri, Dec 2, 2016
Consolidated Staff Loans
Viewed 1525 times since Fri, Jan 6, 2017
Self Service - Leave Types not displaying
Viewed 1510 times since Tue, May 16, 2017
New Transaction setup
Viewed 1510 times since Fri, Dec 2, 2016
Clear run flags
Viewed 1502 times since Thu, Dec 1, 2016
Payroll Journal report
Viewed 1486 times since Fri, Dec 2, 2016
Bonus Processing
Viewed 1482 times since Mon, Dec 19, 2016
How do I print my EMP201 Monthly Declaration
Viewed 1472 times since Mon, Mar 19, 2018
Special Run Setup
Viewed 1470 times since Fri, Dec 2, 2016
Reset Password
Viewed 1463 times since Mon, Dec 19, 2016
Mobi Setup
Viewed 1443 times since Fri, Jan 6, 2017
Restoring a Company from a Backup
Viewed 1437 times since Wed, Apr 12, 2017
February Backup
Viewed 1429 times since Sat, Jan 19, 2019
UI-19 Report
Viewed 1422 times since Tue, Aug 1, 2017
Evolution Integration with Pastel Payroll
Viewed 1413 times since Mon, Dec 19, 2016
Remote Access Request
Viewed 1401 times since Mon, Dec 19, 2016
Tax Calculation Report
Viewed 1397 times since Fri, Sep 8, 2017
Additional Voluntary Tax
Viewed 1389 times since Thu, Dec 1, 2016
Multiple Transaction Manager to assist with increases
Viewed 1378 times since Mon, Dec 19, 2016
Employee count reached
Viewed 1368 times since Fri, Dec 2, 2016
Private Medical Aid - Employee over 65 years
Viewed 1366 times since Mon, Dec 19, 2016
Consolidated Statutory Reports
Viewed 1336 times since Wed, Jun 14, 2017
Reimbursive Travel Allowances
Viewed 1319 times since Mon, Mar 12, 2018
Garnishee Setup
Viewed 1309 times since Thu, Jul 6, 2017
Processing a Garage Card
Viewed 1285 times since Fri, Sep 8, 2017
Backup Creation
Viewed 1279 times since Thu, Dec 1, 2016
No companies in existing companies list
Viewed 1276 times since Fri, Dec 2, 2016
Initial installation including Pervasive install
Viewed 1266 times since Sat, May 26, 2018
Special Run Setup and Bonus Processing
Viewed 1250 times since Mon, Dec 18, 2017
Users passwords
Viewed 1247 times since Fri, Dec 2, 2016
Private Medical Aid Process
Viewed 1217 times since Fri, Dec 2, 2016
MIBCO Leave
Viewed 1215 times since Mon, Dec 19, 2016
Setting up a RFI Profile
Viewed 1193 times since Fri, Dec 2, 2016
Approved or Unapproved setup for Retirement Funds
Viewed 1188 times since Thu, Dec 1, 2016
Setting up Cost Centres
Viewed 1181 times since Thu, Feb 1, 2018
Pay Period Update Greyed Out
Viewed 1177 times since Sun, Apr 1, 2018
International - Installing Tax Files
Viewed 1161 times since Tue, Jun 6, 2017
Bonus Processing - Special Run
Viewed 1161 times since Mon, Dec 19, 2016
Self Service - Leave Workflow Setup
Viewed 1159 times since Wed, Nov 8, 2017
Deactivate notifications
Viewed 1148 times since Thu, Dec 1, 2016
How to Uninstall and Reinstall Sage Connected Services
Viewed 1145 times since Thu, May 17, 2018
Knowledge Base
Viewed 1119 times since Mon, Dec 19, 2016
Reprint Payslips
Viewed 1117 times since Fri, Dec 2, 2016
Year End Check List
Viewed 1110 times since Mon, Feb 18, 2019
Retirement Annuity
Viewed 1107 times since Fri, Dec 2, 2016
Salary Structuring setup
Viewed 1099 times since Fri, Dec 2, 2016
How to add tax reference number for employees
Viewed 1094 times since Thu, Feb 1, 2018
Add Public Holidays
Viewed 1094 times since Thu, Dec 1, 2016
Tax Total Description
Viewed 1093 times since Fri, Dec 2, 2016
Tax Directive Number missing
Viewed 1085 times since Fri, Dec 2, 2016
Self Service - Uploading New Employees
Viewed 1077 times since Wed, Nov 8, 2017
Self Service - Defualt Approval Structure
Viewed 1068 times since Tue, Oct 3, 2017
Duplicate Certificate numbers
Viewed 1062 times since Fri, Dec 2, 2016
MIBFA Leave
Viewed 1024 times since Mon, Dec 19, 2016
Reinstating employee on maternity leave for the Bi-annual process
Viewed 979 times since Wed, Aug 2, 2017
Setting up Annual Leave
Viewed 979 times since Fri, Sep 8, 2017
Registering a Pastel Payroll educational pack
Viewed 975 times since Tue, Feb 13, 2018
Duplicate Companies
Viewed 974 times since Fri, Dec 2, 2016
Shifts Clearing
Viewed 973 times since Mon, Dec 19, 2016
Coinage Analysis report
Viewed 956 times since Thu, Dec 1, 2016
Importing your electronic certificate into E@syfile
Viewed 929 times since Thu, Aug 23, 2018
Self Service - Applying for Leave on Self Service
Viewed 920 times since Mon, Oct 2, 2017
How to reprint payslips
Viewed 915 times since Thu, Feb 1, 2018
How to remove SDL that was processed but the company is SDL exempt.
Viewed 914 times since Thu, Feb 1, 2018
Comparison Guide for new Payroll Icons
Viewed 912 times since Mon, Dec 19, 2016
Monthly Council Reports
Viewed 902 times since Tue, Jun 20, 2017
Import leave batch
Viewed 902 times since Sun, Apr 1, 2018
Batch Terminations
Viewed 896 times since Wed, Jun 14, 2017
How to check which tax tables are applied
Viewed 893 times since Mon, Mar 19, 2018
Third Party Transfer
Viewed 890 times since Fri, Dec 2, 2016
How do I print my EMP501 Reconciliation Report
Viewed 888 times since Mon, Mar 19, 2018
Adding a company into MicrOpay
Viewed 882 times since Fri, Dec 2, 2016
Medical aid increases
Viewed 866 times since Mon, Dec 19, 2016
How to print a birthday listing report in HR
Viewed 834 times since Thu, Feb 1, 2018
Password Setup
Viewed 829 times since Tue, Aug 1, 2017
Road Freight Leave
Viewed 823 times since Mon, Dec 19, 2016
Adjusting your annual leave days due
Viewed 797 times since Thu, Feb 1, 2018
Self Service - Applying for travel claims on Self Service
Viewed 793 times since Mon, Oct 2, 2017
Changing employees pay frequencies
Viewed 793 times since Fri, Sep 8, 2017
Settling a Staff Loan
Viewed 790 times since Thu, Jul 6, 2017
Removing a Staff Loan
Viewed 776 times since Thu, Jul 6, 2017
Consolidated Staff Savings
Viewed 765 times since Thu, Jul 6, 2017
Batch Reinstatements
Viewed 755 times since Wed, Jun 14, 2017
You are attempting to open a company that has already been converted.
Viewed 745 times since Mon, Mar 19, 2018
Reinstating Employee on Maternity Leave
Viewed 736 times since Sun, Apr 1, 2018
Maternity Leave - When the employee does not get paid
Viewed 733 times since Thu, Feb 1, 2018
How to change a Payslip Transaction Description
Viewed 706 times since Tue, May 29, 2018
New Short Pay Transaction
Viewed 705 times since Thu, Sep 7, 2017
How to print a Bank Transfer Listing report
Viewed 705 times since Sun, Apr 1, 2018
The Email Specified is invalid
Viewed 703 times since Thu, Feb 1, 2018
Self Service - Travel Claim Workflow Setup
Viewed 699 times since Wed, Nov 8, 2017
How to update the percentage on the Zambia NAPSA transaction.
Viewed 698 times since Mon, Jan 22, 2018
Amendments Related to Retirement Funds
Viewed 696 times since Mon, Mar 12, 2018
How to addin in a Standard Industry Classification Code - SIC Code
Viewed 682 times since Thu, Feb 1, 2018
UIF Registration number vs UIF Reference number
Viewed 675 times since Thu, Feb 1, 2018
How to install E@syfile
Viewed 673 times since Thu, Aug 23, 2018
Legislation on BCEA leave
Viewed 671 times since Sun, Apr 1, 2018
Uninstall and Reinstall Payroll
Viewed 643 times since Thu, May 17, 2018
Dividends included in Remuneration
Viewed 642 times since Mon, Mar 12, 2018
How to find your Serial Number-Site code
Viewed 632 times since Tue, May 29, 2018
How to Uninstall and Reinstall Pervasive
Viewed 632 times since Thu, May 17, 2018
Bi-Annual Submission: Reinstating an employee on Maternity leave
Viewed 631 times since Thu, Aug 23, 2018
Pending updates
Viewed 629 times since Tue, May 29, 2018
Rebuild Totals
Viewed 627 times since Thu, Feb 1, 2018
Adding your SDL Number to Payroll
Viewed 614 times since Thu, Feb 1, 2018
Daily Rate Transaction - Weekly Employee
Viewed 609 times since Thu, Feb 1, 2018
Maternity Leave - Year End March Termination
Viewed 600 times since Wed, Feb 27, 2019
Setting up Job Codes
Viewed 599 times since Thu, Feb 1, 2018
Processing Sick Leave
Viewed 598 times since Tue, May 29, 2018
Creating a Fixed Percentage deduction transaction
Viewed 597 times since Thu, Feb 1, 2018
How to add the UIF reference number on payroll
Viewed 597 times since Thu, Feb 1, 2018
Payroll integration in to Accounting V12
Viewed 577 times since Thu, Feb 1, 2018
How do I change an Employee’s pay frequency
Viewed 565 times since Thu, May 17, 2018
Payroll Summary printing to ASCII
Viewed 563 times since Sun, Apr 1, 2018
How to create an Irp5/IT3a Electronic File
Viewed 560 times since Tue, May 29, 2018
Company Tax Reference Number
Viewed 555 times since Thu, Feb 1, 2018
Maternity Leave - When the company pays the employee
Viewed 553 times since Thu, Feb 1, 2018
How do I synchronise my Payroll data in to HR?
Viewed 546 times since Mon, Feb 5, 2018
International Year-End Guide - Namibia - Tax Year Ending February 2019
Viewed 538 times since Thu, Mar 14, 2019
Updating the SNPF Limit (Swaziland)
Viewed 531 times since Tue, Jan 16, 2018
Employer Provided Bursaries
Viewed 508 times since Mon, Mar 12, 2018
How do I delete a company
Viewed 502 times since Mon, Mar 19, 2018
Cost Centre Creation
Viewed 496 times since Mon, Mar 19, 2018
E@syfile Invalid Format line must end with 9999
Viewed 494 times since Thu, Feb 1, 2018
How do I increase my Medical Aid contributions using Multiple Transaction manager
Viewed 491 times since Mon, Feb 5, 2018
Provident fund Actual
Viewed 486 times since Mon, Feb 5, 2018
How to add the Special Economic Zone (SEZ) code
Viewed 482 times since Tue, Sep 11, 2018
How do I print an Employee Details Verification Report
Viewed 475 times since Mon, Mar 19, 2018
Activating an employee from Maternity leave
Viewed 473 times since Mon, Mar 19, 2018
How do I print my EMP201 Details Report
Viewed 472 times since Mon, Mar 19, 2018
Printing IT3a certificates on Payroll
Viewed 472 times since Mon, Mar 19, 2018
How to process a Private Retirement Annuity
Viewed 465 times since Thu, May 17, 2018
V18 Integration from Payroll to Accounting
Viewed 460 times since Wed, Sep 26, 2018
Setting up Pay Points
Viewed 458 times since Thu, Feb 1, 2018
How to process Night Shift Allowance - Own amount
Viewed 450 times since Sun, Apr 1, 2018
Pension Fund - Fixed Percentage
Viewed 445 times since Mon, Feb 5, 2018
Payroll integration into Accounting V.6/V.7/Xpress
Viewed 442 times since Mon, Mar 19, 2018
Easyfile Error - Only free format characters as specified by SARS are allowed in the trade name
Viewed 436 times since Thu, Feb 1, 2018
Viewing Tax Totals On Payroll
Viewed 436 times since Tue, May 29, 2018
Where to find the employee count screen
Viewed 433 times since Tue, May 29, 2018
How To Export File Using DDF File Export Utility
Viewed 430 times since Wed, Aug 15, 2018
Skills Equity - EEA2 Workforce Profile
Viewed 429 times since Thu, Feb 1, 2018
How to synchronize the Payroll company in to HR
Viewed 427 times since Thu, Feb 1, 2018
Pension Fund Actual Percentage
Viewed 425 times since Mon, Feb 5, 2018
Enter a valid Postal Code
Viewed 421 times since Thu, Feb 1, 2018
Import a batch in to payroll.
Viewed 420 times since Thu, May 17, 2018
Skills Equity - EEA4 Income Differential
Viewed 419 times since Thu, Feb 1, 2018
Educational qualification type.
Viewed 414 times since Mon, Mar 19, 2018
How to Setup payroll to show or hide period end dates
Viewed 408 times since Tue, May 29, 2018
Including Transactions for OID consideration
Viewed 407 times since Sat, May 26, 2018
Delete a Transaction
Viewed 405 times since Tue, May 29, 2018
How to add Bank or Branch codes
Viewed 405 times since Sun, Apr 1, 2018
How To process a Night Shift Allowance - Fixed Amount
Viewed 405 times since Sun, Apr 1, 2018
How to do a counter transaction
Viewed 402 times since Sun, Apr 1, 2018
Report Showing Transactions Linked to GL Codes
Viewed 397 times since Tue, Sep 25, 2018
Pension fund - Own amount
Viewed 395 times since Thu, Feb 1, 2018
How to load banking details to an employee
Viewed 395 times since Sun, Apr 1, 2018
Clock Card Batch Transaction Layout
Viewed 395 times since Sat, May 26, 2018
Confirming and changing folder permissions
Viewed 394 times since Sat, May 26, 2018
How to check SARS tax brackets in payroll.
Viewed 392 times since Sat, May 26, 2018
SDL Exempt
Viewed 392 times since Tue, May 29, 2018
Nightshift Allowance - Percentage
Viewed 389 times since Mon, Mar 19, 2018
Printing a report with Employees name and Employee code information.
Viewed 386 times since Sat, May 26, 2018
How to add previous years Tax Files
Viewed 384 times since Mon, Mar 19, 2018
Adding Company Information
Viewed 382 times since Tue, May 29, 2018
Company phone number
Viewed 381 times since Thu, Feb 1, 2018
Activate a Pay Frequency
Viewed 379 times since Sun, Apr 1, 2018
Contact person
Viewed 378 times since Thu, Feb 1, 2018
Bi-Annual Submission: Terminating Maternity Leave Employee
Viewed 378 times since Thu, Aug 23, 2018
MIBFA: Provident fund percentage change
Viewed 377 times since Mon, Jul 23, 2018
Confirming the Modules you are registered for
Viewed 367 times since Mon, Mar 19, 2018
How to load a Director in Payroll
Viewed 356 times since Tue, May 29, 2018
Paid leave amount not calculating on payslip
Viewed 354 times since Thu, May 17, 2018
Transaction Cycle Take-on
Viewed 352 times since Thu, May 17, 2018
How to load course types for Skills and Equity
Viewed 350 times since Sun, Apr 1, 2018
How to deactivate BCEA Leave for the Industrial Council
Viewed 347 times since Tue, May 29, 2018
Tax Year Status
Viewed 342 times since Sun, Apr 1, 2018
Employee work telephone number
Viewed 339 times since Thu, Feb 1, 2018
Processing Overtime @ 1.5
Viewed 338 times since Sat, May 26, 2018
How to setup payroll to open frequently used company
Viewed 338 times since Sun, Apr 1, 2018
Personal Income Tax Rates (Tax tables)
Viewed 331 times since Tue, May 29, 2018
How to print IRP5/IT3a summary report
Viewed 330 times since Sat, May 26, 2018
Additional Year End Documents
Viewed 329 times since Sat, May 26, 2018
Processing backpay
Viewed 326 times since Thu, May 17, 2018
How to process an ITA88
Viewed 324 times since Mon, Mar 19, 2018
Remove a Company
Viewed 323 times since Tue, May 29, 2018
Backdated Termination
Viewed 316 times since Tue, May 29, 2018
How to add a SETA
Viewed 312 times since Mon, Mar 19, 2018
How To Add or Remove Password to Zip Backup
Viewed 310 times since Tue, Sep 25, 2018
How to create an Occupation
Viewed 308 times since Mon, Mar 19, 2018
ETI Adjustment
Viewed 301 times since Wed, Nov 28, 2018
Downloading and Installing Easy File
Viewed 300 times since Thu, May 17, 2018
MIBFA Pension Fund Percentage Change
Viewed 296 times since Mon, Jul 23, 2018
Processing Overtime @ 2
Viewed 291 times since Sat, May 26, 2018
Payroll integration into Accounting V5.2
Viewed 291 times since Mon, Mar 19, 2018
Allocating a department to an employee
Viewed 290 times since Sun, Apr 1, 2018
How to setup payroll to always open in HR
Viewed 286 times since Tue, May 29, 2018
How to settle an ITA88
Viewed 282 times since Mon, Mar 19, 2018
Auto backup removal
Viewed 278 times since Sat, May 26, 2018
Adding a department
Viewed 271 times since Sun, Apr 1, 2018
Custom Notifications
Viewed 269 times since Sat, May 26, 2018
How to add a course Type
Viewed 266 times since Sun, Apr 1, 2018
Selecting an employee to upload to Self Service
Viewed 262 times since Wed, Nov 28, 2018
How to backup your Easyfile sofware
Viewed 261 times since Tue, May 29, 2018
How To Print A Consent Form In Payroll
Viewed 260 times since Wed, Aug 15, 2018
International Year-End guide Botswana
Viewed 248 times since Tue, Jul 10, 2018
How to Encrypt EFT File
Viewed 246 times since Tue, Sep 25, 2018
What Provident Fund Code Should I use?
Viewed 206 times since Fri, Feb 8, 2019
Retirement Funding Income
Viewed 186 times since Wed, Feb 6, 2019
Medical Aid - Employee deduction & Company Contribution
Viewed 186 times since Fri, Feb 8, 2019
Medical Aid - Private Medical Aid but when the Company Still Pays a Portion
Viewed 186 times since Fri, Feb 8, 2019
Delete a blank batch
Viewed 179 times since Thu, Jan 24, 2019
Medical Aid - Only Employer Contributes
Viewed 169 times since Fri, Feb 8, 2019
International - Year End - Tanzania - 2018
Viewed 162 times since Fri, Jan 11, 2019
Medical Aid - Private
Viewed 153 times since Fri, Feb 8, 2019
What Pension Fund Code should I use?
Viewed 148 times since Fri, Feb 8, 2019
Provident Fund - Fixed Amount
Viewed 144 times since Fri, Feb 8, 2019
Provident Fund - Entering Own Amount
Viewed 143 times since Fri, Feb 8, 2019
International - Year End - UAE - 2018
Viewed 143 times since Fri, Jan 11, 2019
International - Year End - Zimbabwe - 2018
Viewed 131 times since Fri, Jan 11, 2019
International - Year End - Rwanda - 2018
Viewed 128 times since Fri, Jan 11, 2019
International - Year End - Zambia - 2018
Viewed 118 times since Fri, Jan 11, 2019
International - Year End - Ghana - 2018
Viewed 107 times since Fri, Jan 11, 2019
International - Year End - Mozambique - 2018
Viewed 106 times since Fri, Jan 11, 2019
Pension Fund - Entering own amount
Viewed 105 times since Fri, Feb 8, 2019
International - Year End - Nigeria - 2018
Viewed 105 times since Fri, Jan 11, 2019
International Year-End Guide - Lesotho - Tax Year Ending March 2019
Viewed 102 times since Wed, Apr 17, 2019
Pension Fund - Fixed Amount
Viewed 97 times since Fri, Feb 8, 2019
International - SNPF Limit 2019 - Swaziland
Viewed 95 times since Tue, Jan 15, 2019
International - Year End - Angola - 2018
Viewed 91 times since Fri, Jan 11, 2019
International - Year End - Kenya - 2018
Viewed 89 times since Fri, Jan 11, 2019